Customer Care
GOLD Standard Service in Action
Service Request Handling
At Convenience Services Group, customer care isn’t reactive, it’s intentional. Our service model is built around reliability, accountability, and clear communication, ensuring every request is handled promptly and professionally. When you reach out, you’re not entering a queue, you’re connecting with a team that takes ownership from start to finish.
We combine proactive monitoring with a responsive, human-led support team to prevent issues before they disrupt your workplace. And when service is needed, we act quickly, communicate clearly, and follow through, every time. This is what GOLD Standard customer care looks like in practice: dependable service, real people, and solutions you can trust.
Need Assistance?
Submit a Service Request Form, and our customer care team will respond promptly
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Frequently Asked Questions
How quickly does CSG respond to service requests?
CSG operates with proactive monitoring and structured service routing to prevent issues before they occur. When service is needed, requests are acknowledged promptly and routed directly to our Customer Care Team for fast resolution. Our goal is simple: minimal downtime and clear communication every step of the way.
How do you ensure vending machines and micro markets stay stocked?
We use smart technology and sales data to track inventory levels in real time. This allows us to restock based on actual usage patterns, not guesswork. Combined with scheduled service routes and quality checks, this ensures consistent availability and fresh products.
Can we customize the products in our vending machines or micro market?
Yes. Product selection is tailored to your workplace preferences, dietary needs, and usage trends. We regularly review performance data and customer feedback to refine the assortment — ensuring your refreshment program stays relevant and appreciated.
What makes CSG different from other convenience service providers?
CSG is built on the GOLD Standard: Go Above & Beyond, Operate with Integrity, Lead with Innovation, and Deliver with Excellence. We combine smart technology with a dedicated Customer Experience Team, proactive communication, and reliable execution — not just equipment placement.
Do you provide service and support locally?
Yes. CSG proudly serves Lake, Porter, and La Porte Counties in Indiana. Our local service routes allow for faster response times, consistent maintenance, and personalized support from a team that understands the communities we serve.
How do we get started with CSG?
Getting started begins with a conversation. We take the time to understand your workplace, your people, and what matters most to you. From there, our team collaborates with you to design the right refreshment solution and walks you through every step, setting expectations clearly, ensuring a seamless setup, and building an ongoing relationship focused on reliable service and long-term partnership.
The Gold Standard in Refreshment Services
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